May 20, 2016

Terms & Conditions

By purchasing, downloading or using software from this website the customer (from now on referred to as “you”) is automatically entered into a contract between Auto File Service Ltd (from now on referred to as “we” or “us”).

  •  Listed prices are exclusive of VAT. VAT will be charged at the time of purchase at the current rate.
  •  Software is not to be re-used, re-distributed or shared with anyone else other than the registered customer to whom the software was sold.
  •  Software is sold with the understanding that it is a it has previously been tested for the specified vehicle and that the customer has in-depth knowledge of writing and using vehicle software. In order for the software to work perfectly with the specified vehicle the customer will need to log the vehicle and make fine adjustments.
  •  Indicated BHP and torque figures are estimated and will vary between vehicles.
  •  Vehicle pictures are present that may not be of the exact model in the description.
  •  In the unlikely event that you need changes making to the software, please contact support on this page – http://www.thefileservice.co.uk/contact/
  •  We will provide email support to you if required, please follow the instructions on this page – http://www.thefileservice.co.uk/contact/
  •  Some products are held in stock whilst others are delivered direct from the manufacturer, most will be delivered within 3-5 days. If the delivery of an item is expected to be longer that 3-5 days then we will notify you. We aim to distribute tuning files within 1 hour of upload during opening hours.
  •  We expect that vehicles are in good working mechanical/electrical order without error codes stored in the ECU that will affect the results of the chip-tune or remap.
  •  We don’t offer any type of warranty for your modified vehicle.
  •  It is your responsibility to ensure that you are buying the correct product or tuning file for your model of car, if you are unsure then please use the contact form before buying.
  •  We reserve the right to cancel any unsuitable order due to customer error, website description error, pricing error, website processing error, or product no longer available.